Returns and Exchanges

Returns & Exchanges

At KAS FASHION LTD, we aim to ensure every customer is satisfied with their purchase. If you are not fully satisfied with your order, you may request a return or exchange in accordance with the policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and in original condition
• Items must be returned in original packaging
• All tags (if applicable) must still be attached
• Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been worn, washed, or damaged after delivery
• Items without original packaging or tags
• Items returned after the return period has expired
• Final sale or clearance items (if applicable)

3. Return Process

To initiate a return, please contact our customer support team:

📧 payment@kasfashion.com

Please include:

• Full name
• Order number
• Reason for return
• Photos of the item (if applicable)

Once your request is approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is:

• Defective
• Damaged
• Incorrect

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Exchanges

We offer exchanges for:

• Different sizes
• Different styles (subject to availability)
• Defective or incorrect items

Exchange requests must be submitted within 14 days of delivery.

6. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method
• Shipping fees are non-refundable unless the return is due to our error

Please note that processing times may vary depending on your bank or payment provider.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos.

We will offer one of the following solutions:

• Replacement
• Exchange
• Full or partial refund

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank account again
2. Contact your payment provider
3. If the issue persists, contact us at payment@kasfashion.com

9. Order Cancellation

Orders can only be cancelled within a short time after placement, before processing begins.

Once an order has been processed or shipped, it can no longer be cancelled.

10. Contact Information

If you have any questions regarding returns or exchanges, please contact us:

📧 payment@kasfashion.com
📞 +44 7455400320

KAS FASHION LTD
188 School Road
Walton Highway
Wisbech
Cambridgeshire
United Kingdom
PE14 7DR